Privacy policy

Ferrantes Chilled Foods is committed to respecting the privacy of everyone we interact with. We collect and store the information detailed below and are responsible for how it is used. If you want to get in touch with us please email contactus@ferranteschilledfoods.co.uk

This privacy policy explains how we use personal data. It may be amended from time to time.

Keeping you informed

You can choose to be kept informed of Ferrantes news and products by submitting your contact details through this website or by emailing us. When you do this, we may send you updates about products, news and other information we think may be of interest to you. We won’t provide your data to anyone else, and if you’d like us to stop emailing you, please let us know.

We may also use your information:

  • to administer any services we provide to you;
  • to compile anonymous statistics about website visits;
  • to help us develop our business, products, services and this website;
  • for internal administration and/or analysis;
  • to consider any applications or requests for information or advice made by you;
  • to comply with any legal or regulatory obligations.

The use of this information is necessary to support the legitimate interests of Ferrantes. We will retain your information until you ask us to no longer send you news and updates.

Customers

Our customer support team maintain contact information (name, email address, phone numbers) of our customers or potential customers for the purpose of contacting you about your account, collecting orders or notifying you of new products, special offers or other activities. If you’d like us to stop contacting you please let our customer support team know or email contactus@ferranteschilledfoods.co.uk and we’ll make sure this happens.

Sharing your information

We use a number of other companies to help us provide our service. These third parties act on our instructions and carry out services on our behalf (they are processors). Where we do this we require them not to use your information for any other purposes. Your information may be processed by the following third parties.

  • Website hosting providers
  • Cloud-based CRM software as a provider
  • Web content distribution and security provider
  • Web collaboration software

Where it is strictly necessary, we may also share your information:

  • with our professional advisers and external auditors;
  • in response to requests from law enforcement authorities or regulators;

Your rights

If you wish to access, correct or delete any of your personal information as held by us, object or restrict the processing of data relating to you, or if you have any questions or concerns about this privacy policy or information we hold about you please email us.

You also have the right to complain to the Information Commissioner. You can contact the Information Commissioner at https://ico.org.uk/concerns/ or call the ICO helpline on +44 (0)303 123 1113.